Refund policy

We want you to feel confident shopping with us. If something doesn’t work out, we’re here to help.

Returns Accepted: Within 14 days of delivery.
Return Shipping: The customer is responsible for return shipping costs.
Restocking Fees: None.
Final Sale Items: Products listed under lift chairs and respiratory are final sale and cannot be returned.

Eligibility for Returns

To qualify for a return:

• Item must be unused, in original condition, and in original packaging.

• Receipt or proof of purchase must be included.

How to Start a Return

Please contact us at marketing@kohlls.com with your order number. We will provide return instructions and a return authorization.

Refunds

Once your return is received and inspected, approved refunds are issued to your original payment method.
Please allow 3–5 business days for processing.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours so we can make it right.